Vickie Anderson, Billing Manager
1373 HSLC, 750 Highland Avenue, Madison, WI  53705-2221
P 608.263.6390     FX 608.263.6390

For UW system departments:
  We accept two forms of payment: 1) internal work order number, 2) a direct charge number (fund/acct/unit/ division/activity; also include contact person, phone number and billing address). We rely on our clients to provide us with the correct funding number. Once the invoice has been processed, any changes to the funding number will need to be made by the client or client's department.
For State of Wisconsin agencies: Please supply us with your PO#, contact person, phone number, and address, which we will reference on your billing statement. Prices are the same as for UW clients.
Clients who pay with a personal check:  Personal check or cash payments require us to add to your cost a 48.5% surcharge and tax (with the exception of those who are tax exempt). Please make your check out to: Board of Regents. This UW policy applies to student, faculty, and staff who wish to write a personal check. If you have questions related to this policy, please contact UW Internal Audit Services.
For external clients:  Non-state or non-UW clients pay a 48.5% surcharge plus tax (tax exempt companies do not pay tax).
To set up a UW requisition with us:  Please see your departmental financial specialist. Use the address below in the Deliver To area: Media Solutions, 1373 HSLC, 750 Highland Avenue, Madison, WI 53705

Production project estimates and RUSH charges: 
We can prepare an estimate for your project upon request.  There will be no charge for a ballpark estimate. Tight estimates require more consultation and information gathering and are billed by the quarter hour. Estimates will change if the job requirements change after the initial estimate is given. If a deadline for a job is moved up, the estimate may change to accommodate priority charges from us and our vendors. Extensive revisions can also increase the range of an estimate. Planning ahead and having all your materials approved with your colleagues before you visit us is the best way to acquire an accurate estimate. Knowing our turnaround times for specific types of jobs can help you stay within your budget. If a job has to be at the printer in 5 days or less, it will be considered a RUSH. RUSH charges = time and a half.  For example, if the total time for a project is 3 hours; then an additional 1.5 hours will be added to the invoice.
We will work within your budget: If you have a set budget for your project, it is important to inform our production staff of this amount at the initial consultation. We will describe the work we can do for you based on this amount. If more funds are needed, we may encourage you to assist us in ways that will allow us to do more for you in order to meet your budget.
Your work order balance: We do not keep an accounting of work order balances for our UW clients. We will alert you only if your account has expired or your account with us needs information in order for us to bill accurately and efficiently.